FAQ

About Ukrainian Dating Club

1. What is ukrdate.club?

   ukrdate.club is one of the leading online matchmaking website, who specializes in acquaintances between Ukrainian women with men around the world. We want to make people happy!

   Our online dating service is specifically for people who want to form a lasting, honest and sincere relationship. Careful selection of the ladies is our main advantage. This are predominantly pretty, educated Ukrainian women between 20 and 35 years old.

   Our members are mostly professionals who know what really matters in life and who are looking for a long-term relationship, not just a quick fling.

   So, if you're looking for a beautiful, cute and caring Ukrainian woman for serious relationship, then ukrdate.club is the right dating website for you!

2. How Does Ukrainian Dating Club Work?

   Once you become a member of Ukrainian Dating Club, we recommend selecting which lady members you would like to begin corresponding with. By using our Search feature (found on your home page when you log in), you can customize your search results to find which lady members complement your interests the most.

   To begin corresponding with the lady who has caught your attention, contact her via email. You can send an introductory letter introducing yourself to her.

   Once you and your lady communicating well, feel free to request her contact information just in the email letter.

   And lastly, when the time is right to tie the knot… well… that will mostly be handled by your country’s immigration department and/or your immigration lawyer if you choose to hire one.

   And that, in short, is how Ukrainian Dating Club can help you to find the lady of your dreams!

   There are the most beautiful and intelligent ladies on our website!

3. How does Ukrainian Dating Club differ from other competitors?

   Meeting and exceeding your expectations is our top priority. We do our best to make your experience with our site flawless. You have to pay just once to subscribe to our site. And all the services of our site will be available for you (reading and sending messages, exchange contact and personal information, review ladies profiles and public photos).

Your profile

1. Registration and Creating Your Profile

   To start searching your lady and registering at our site, please fill in your name, birth date, email and then click on the "Find Your Matches" link at our site, ukrdate.club. To create your profile on our site you have to fill in next information about you: your first name and last name (not necessary), birth date, email address, create password, your country and city, home address, phone number, education, occupation, and also your personal data such as your height, weight, hair and eyes color, religion, smoke or no, family status, have children or no, your age preferences for ladies. Please don’t forget to download your pictures and don't be afraid to tell the ladies about yourself.

2. Using (Navigating) Your Home Page

   Once you have logged in and created your profile and, you can use all the features of our website especially made to assists you with finding the right lady for you. Hope this helps you with navigating through your home page.

   1. SEARCH: The Advanced Search link, located on the top of your screen, enables you to find which lady members fit your particular tastes and interests the most. Once you have selected your preferences, click on `Search` button to view women who match your preferences.

   2. CORRESPONDENCE: Selecting the links in this area will bring you to your Mail page, where you will be able to view messages in your Inbox, Outbox, and Trash.

   3. On the top of your screen, please select the Home link to get back to your Home Page. Or select the Log Out link on the top to logout from the site.

   4. In order to see who of the ladies are online now you must click the link Ladies Online in the section “Ladies” on the right of your screen.

   5. Select the About Us link to learn more about Ukrainian Dating Club. Select the Contact Us link to contact Ukrainian Dating Club Customer Service.

   6. LADIES: In the section “Ladies” on the right side of your screen select the Admirers link to view ladies who have expressed an interest in getting to know you. Select the Favorites link to view ladies you have an interest in. Or select the Matches link to view the lady members where you both share a mutual interest. Section “Gallery” shows all the girls who are registered on the site, ‘’Ladies online” section shows the ladies who are online right now.

3. How Can I Edit My Profile?

   To edit your profile:

   Login

   Select the "Edit My Profile" link on the right hand of your page.

4. I Am Unable to Edit My Profile. Can You Help?

   Please contact us.

5. I Edited My Profile But Don't See the Changes. Why?

   When making changes to your profile, your profile will be reviewed by our administrative personnel for approval. All changes in the profiles must be reviewed by the administrator before the changes are permanently posted to your profile. Please allow 24-48 hours before changes are approved and once your profile is approved, the changes will be available for the lady members to see. Additionally, you will also be able to edit your profile once more once it is approved.

6. How Do I Add Photos to My Profile? Change Photos?

   To add photos: Login on your homepage, select the "Edit Profile" link., Select "Add/Change My Photos" link, Select “Upload New” button. A new window will appear and you will need to upload photos from your computer.

   Once you have chosen which photo you prefer to use, select the "Save" button.

   Once your photos have been uploaded to your profile, please allow approximately 24-48 hours for administrator approval.

   Additionally, please make sure you are the only person depicted in the photos.

7. How Can I Change My Password?

   To change your password, please:

   Login

   Select the "Edit Profile" link

   Select "Change Password"

8. I Can't Login. I've Forgotten My Email or Password. Can You Help?

   To retrieve your password, please, select the `Forgot My Password` link. Follow the instructions and your password will be sent to the email address included in your profile.

9. Can I Have More than One Account with Ukrainian Dating Club?

   You can have only one account on our site. If you have any questions about your profile, please let us know.

10. How do I delete My Profile?

    To delete your profile , please visit  My Account page and click “Deactivate Profile”. After you will be asking if you are sure you wish to deactivate your profile? Press “Yes, Deactivate” button and it will be removed.

11. How do I use "Favorites" feature?

    Favorites is a folder where you add ladies that you liked. To add a lady click the “Add to Favorites” button in her profile. When you do that, she will receive a notification that she has an Admirer and she also can add you to her Favorites.

12. What is an admirer?

    Admirer Notice represents an interest of a particular lady in you. If a lady selects you as an Admirer, that means that she likes you and would like to get to know you. Man also can add a lady to his favorites. It is a good way to find a lady that you like and start a conversation.

13. What Is A Match?

    A Match is when both you and the lady are in each other’s Favorites Folders.

14. What is a vip status? What privileges vip members have?

    As a premium member, you will have unlimited access to all our extra online dating functions below. Vip status will allow you to receive a bonuses, unlimited premium access to the newest lady’s profiles, unlimited access to the lady’s private photos and video clips. Vip status makes your profile more visible for the ladies. VIP members have their profiles on a special priority listing. Other members will see VIP profiles highlighted. How to become a vip member? To become a vip member on our site you have to order vip status. The price for getting a vip status is 49.99 USD, that will be withdrawn from your account and will last as long as your subscription for our site but no more than 30 days. After order a vip status your profile will have a special vip sign, so the ladies may see your vip status.

About Ladies

1. How Long Does this Finding and Meeting and Marrying A Lady Take?

   To find and meet a Russian/Ukrainian lady you can use our site. After you have found one, you can communicate with her through email. If you decided that you really like her, you can get her information and start reaching her by phone. Later if you would like to meet each other you can come to visit her and get to know each other better. After that everything depends on you guys..

2. What Is A Confirmed Profile? How Do I Verify the Ladies Identities?

   Many ladies on our site have Confirmed Profiles. To confirm her profile lady can send a photo of her holding a sheet of paper on which is written “Ukrainian Dating Club” or send us a copy of her ID card (such as passport, driver's license or other identity document). Please look for the Confirmed Profile icon by opening the profile page of the lady you are corresponding with to determine whether or not her identity has been confirmed.

3. If I Do Find the Right Girl for Me, Can I Marry Her in Her Country?

   When you are ready to get married, we suggest hiring a lawyer for the immigration process as we do not provide this service.

4. When I Find the Right Lady, How Do We Get Married?

   First, we suggest you to visit the lady in her country. Once you meet your future wife in her country (Russia/Ukraine), you would then need to make arrangements to bring her to your country. Unfortunately, we can not provide very much counsel on immigration because of the legal issues that are involved. We suggest you seek counsel from an immigration attorney. We suggest you seek counsel from an immigration attorney.

   To assist with immigration, we do suggest you copy and paste the email messages from the lady you’ve been corresponding with to a Word document as you will need a paper trail to confirm that a relationship has been established. After your visiting her in Ukraine or Russia and after you arrive home, you will need to apply for K-1 (fiancée visa) for your future wife.

   The United States CIS official website is: http://www.uscis.gov/portal/site/uscis

5. How do I contact the ladies I like on your website?

   For that you have to sign up the subscription for our site and this will give you an opportunity to use all site services.

6. If I Change My Mind About the Lady, Do I Have to Pay?

   We can not be responsible for the costs of using our site if:

   You change your mind about the lady and prefer to talk to someone else.

   She changes her mind about you and wants to talk to someone else.

   You get in an argument and are no longer interested.

   However, if you believe that a lady is not genuine, or if there are technical issues, please feel free to contact us.

7. Do You Provide Background Checks for the Lady Members?

   No, ladies and gentlemen can register and use our website without background checking. Only women whose profiles have the "Confirmed profile" icon have been checked.

8. Someone on the website asked for money, should I send it?

   NEVER send money if any lady asks you. If some one asked you this, please let us know who did it by sending us lady’s ID number.

9. Are women on this site real? Are they models? They look too beautiful.

   All our ladies are not models, which were taken for our site in purpose. But we do some selection to give you a choice of the best Ukrainian Dating Club. We are very proud of our women; they know how to keep their beauty and how to show it.

10. The Lady Is Wearing A Wedding Ring. Is She Married?

    In Ukraine\Russia wedding rings are worn on the right hand, so if the lady has a ring on her left hand it doesn’t mean that she is married.

11. Understanding the Level of English

    If you check a lady’s profile you can see what kind of English level she has. It includes both spoken and written English. Different sites have different levels. Our site has:

    Basic – ladies, who have a little knowledge of English, can communicate in a very basic way.

    Intermediate – ladies, who have intermediate skills of English language, have a good basic ability to communicate and understand.

    Good – ladies, who have an effective, but not perfect, use of English.

    Excellent – ladies, who speaks English fluently.

    Please don’t get upset if you lady doesn’t speak good English. Our women are very smart and clever, so they need much less time to learn the language. And with your help they will do it very fast.

12. Why Are Your Lady Members on Different Sites?

    All our members can use other sites, because the more sites they use, the more chances to find a person with whom they can have relationships.

13. I Have Found an Error on One of the CONFIRMED Profiles.

    Unfortunately, sometimes when a member wants to change some information mistakes might occur, so if you found any please let us know, so that we can check the error and resolve the problem. When you contact us, don’t forget to include the ID number and tell us exactly where is the mistake.

Contact and Corresponding with Ladies

1. Why can’t I read incoming messages from the ladies?

   In order to read incoming messages from the ladies, a gentleman has to Log In. You should also have a subscription to our site to be able to use our services.

2. Am I assured to receive a response from the person I selected to write or call?

   Unfortunately we can't guaranty that the lady you selected to call or write will respond. But from our side we will do everything possible to help you in dealing with any problem. We really hope that you will make a right choice and you will have happy relationships!

3. How Many Photos Can I Attach When Writing Emails to the Lady Members?

   Only 1 photo/ attachment can be sent in each email.

4. Are Emails the Ladies and I Send to Each Other Translated?

   We do not translate Emails. If the lady can't read your messages, she can use the translator.

5. Does Ukrainian Dating Club Read All of My Letters?

   You can be sure that we don’t read your letters to the ladies.

6. How Do I Delete More Than One Letter At A Time?

   To delete multiple emails, please check each box next to the ladies picture. Once you have selected all of the messages you’d like to delete, please click Delete button.

7. How Do I Send Emails to the Ladies?

   To send emails to the lady, you must choose the button “Email Me” and start your conversation.

8. How Do I Send Photo to the Ladies?

   You can send a photo through messages:

   Click Browse button, select the necessary file and then click Send button.

9. I Want to Contact Only One Lady. Can You Help?

   Unfortunately we can't make a limit on your account to contact only one lady.

10. My Letter Has Not Been Sent. Why?

    For security purposes, members are automatically logged out for inactivity, so maybe that’s why you couldn't send a letter, if you took a long time to write it. But if it is still happening, please let us know.

11. Should I Read All of the Messages the Ladies Have Sent Me?

    Actually it depends only on you and your own choice.

12. Where Can I Find the Messages I've Sent to the Ladies?

    Please check your Outbox to find messages you've sent to the ladies.

13. Where Are Messages I've Deleted?

    All your Deleted emails will stay in your Trash folder.

14. Why Have I Received So Many Letters from the Ladies?

    Is it possible to get a lot of emails from ladies in a short period of time? Yes. We have thousands of female members on our site. Please be assured that a lot of our ladies are simply looking for someone to correspond with, whether there is a possibility for further communication.

15. Can I include my personal contact information in my email, photos or chat messages?

    Yes, after you got a subscription to out site you can feel free to exchange the contact information with the lady you like.

16. I Can't Reach the Lady With the Phone Number she Gave Me. Can You Help?

    Make sure you are dialing her number correctly. If you sure that everything is right, then there can be different reasons why you still can't reach her. Unfortunately there are might be coverage problems, so maybe when you are trying to call the lady, she can be in some place without coverage. But if within some days you still can't reach her, please let us know about the problem.

Payments

1. What Company Name Will I See on My Credit Card Statement?

   The name that appears on your credit card / bank statement as: 2BuySafe.com/B-COUPLE. In order to show the derivation of the bill to our clients, we use our company name on each receipt.

2. What Is the Conversion Rate for Purchases Made on Your Site?

   Sorry, but we do not calculate the conversion fees to determine the final costs you will see on your credit card statement. Rather, your bank or Credit Card Company calculates the conversion and posts the charges to your statement. Please contact your bank or credit card company to request more details concerning their rate of conversion. And if it helps, Google has a useful conversion tool available for free.

3. My Credit Card Has Been Declined. Why? Can You Help?

   Please make sure that you fill in the right information (your billing address, name and CVV code) If it still doesn’t work, then you have to contact your bank.

4. I Don't Live in the US and Your Billing System Won't Accept My Province/Zip Code.

   If you are not a US citizen then you can leave the fields blank.

5. How Do I Know For How Long My Subscription Is Still Active?

   To update your Billing Info, please:

   Login

   Select the “Update My Billing Address” link

   Enter the new details and submit.

6. How Do I Change My Billing Info?

   To update your Billing Info, please:

   Login

   Select the “Update My Billing Information” link

   Enter the new details and submit.

Other

1. I Can No Longer View Her Profile?

   If you are not able to view the profile of the lady you are interested in it means she has left ukrdate.club. We sincerely apologize, however, please be advised that both our female and male members are at liberty to cancel his/her account at any time.

2. How Are Introductory and Follow Up Letters Used?

   All letters are free of charge from the moment you subscribed to our site and become a member. As subscriber you can read and send unlimited messages! Just choose the subscription plan that suits you best!

3. Why Your Services Aren't Free?

   Unfortunately we can't make our services for free, because we have the cost of doing business, i.e. salaries paid to employers who support the work of the site.

   We will continue to do all the best to provide competitive prices to our customers.

4. Where can I get help with immigration issues?

   We are working on setting a large part of our operations to help customers with this matter. The best thing you can do is to hire an experienced immigration attorney. You can possibly do it yourself. One of the best Internet resources is the USCIS web site.

5. What Are Email Notifications?

   Email notifications are a daily update sent to our members each day informing them of all the new emails from the lady members that have arrived in that day. You can switch off different kinds of notifications in Configurations box, by clicking on the link “Notices Options”. There are such notices options are available:

   “New Letter” – you will be notified about new letter from lady in your inbox.

   “Admirers, matches” – you will be notified about new ladies who like you and appeared in your Admirers box and also about your Matches, lady members with whom you both share a mutual interest.

   “Birthdays Ladies from Favorites/Matches list” – you will be notified about upcoming Birthdays of ladies members in your Favorites and Matches lists 5 days prior to it.

   “Unread letter inbox” - you will be notified about unread new messages in your inbox. You may choose how often to receive such notifications: once a day, once a week or once a month.

   “New ladies profiles” - you will be notified about new ladies members who registered and appeared on the site. You may choose how often to receive such notifications: once a day, once a week or once a month.

6. The Emails I Receive from Ukrainian Dating Club Are Coded in HTML. Can You Help?

   The reason you’re receiving emails from us in HTML code is because your email server does not use HTML code to properly code HTML files.

   Free email servers that use HTML code are Hotmail, Google, Yahoo, MSN, etc. To receive our messages, we suggest you to change your profile email address from one of the above mentioned providers.

7. What is the Time Zone in Ukraine?

   There is 1 time zone in Ukraine, it is GMT+3.

8. Can We Send Money to a Lady Member?

   Our ladies cannot ask members to send them money. But if you would like to send her some cash just because you would like to help her or to buy something she needs – do it at your own risk. If the girl asks you to send her money, let us know, because in our rules ladies can’t do it. We just want to protect you from scammers.

9. What Is A Scammer?

   A scammer is a site member (it can be either female, or male), that uses site for his own interest. They are not looking for marriage or relationships.